Lots of interesting discussions and ideas in the ITSM world this month. As a lot of IT groups in higher education prepare themselves for a new school year, many are taking the time to better understand how they organize, explain, and structure their services. This naturally spills into discussions of how these services align with competing business objectives. Take a look at some of the following interesting explorations in organizing these efforts.
See you next week!
It’s hot and steamy once again in Washington, DC. These sorts of days make me want to alternately stay indoors and avoid the humidity OR get outside and enjoy the pool. Decisions.
This week’s selection of links is an interesting mix. Have a look:
This week’s links are heavy on webcasts, but there’s lots of interesting ideas to be discovered. If you haven’t visited BrightTalk’s IT Service Management community, you’re missing a lot of other interesting topics. Check it out for yourself!
This week’s selection of links includes an interesting discussion regarding password manager applications for general departmental use. Although the discussion linked below references repositories used by multiple people, it raises an interesting line of thought regarding individual users’ password security. A separate post on password security as it relates to ITSM will follow soon.
Welcome back! To my American readers, happy Fourth of July later this week!
Chugging along for the week. With most universities in the middle of their summer sessions, the higher education ITSM world is a little quiet right now.
The Forbes article below should give every service provider a moment of pause. Are your service offerings evolving to meet changing business needs? Are you offering services that no longer serve your customers well (or at all)? Are you re-evaluating your service offerings on a regular basis to determine their continued need and viability?
Let’s get to our links:
A little over a month from now, Microsoft will release the latest version of its Windows operating system. Windows 10 is a significant step up from its immediate predecessors and bound to draw a lot of interest from end users. Because the upgrade will be free for a lot of devices, it’s a good idea for support organizations to get familiar and get ready.
Microsoft has provided several helpful presentations on Windows 10 changes and opportunities for IT organizations. These were made available during their recent Ignite 2015 conference. Here’s a few highlights to get a jump on the upcoming changes.
Welcome back! First, a quick note about the first HDI link below. This is a virtual conference link with content recorded during HDI’s annual conference in Las Vegas during March 2015. I watched several of the webinars made available and found much of the content useful and interesting. HDI did an excellent job of providing a selection of sessions to appeal to just about everyone in ITSM and customer support roles.
Time once again for a few interesting ITSM-related links. Some interesting additions for this week.
The HDI business case article listed above is of particular interest to any ITSM practitioner that’s working to either implement an ITSM system OR attempting to explain the value of one to senior leadership. We sometimes fail to explain the efficiencies of an ITSM system in business terms, or at very least forget to obtain buy-in from our business customers. The business case is one of the best tools to explain the value of supporting an ITSM initiative from both a leadership perspective as well as financial.
See you next week!