We’re back after a brief pause! As is true with everyone else, sometimes other matters require stepping back from writing.
Here are some interesting links related to ITSM from the last month. This week’s list is heavy on webinars, but that’s because there’s been a lot of interesting activity in that regard recently. The service management community is full of thoughtful, forward-looking commentary. I hope you enjoy these materials as much as I did!
- EDUCAUSE: Small-Scale ITIL (webinar)
- BrightTalk itSMF forum: The Service Catalog: the Long Road to Success (webinar)
- EDUCAUSE Groups: Service Catalog Content Management (email discussion thread)