Welcome back! This week’s interesting ITSM-related links are heavily weighted toward education-specific topics, EDUCAUSE in particular. A nice selection of items, I think.
- EDUCAUSE Groups: Changes during heightened risk periods (email discussion thread)
- CFO Magazine: Service Innovation in a Digital World (article)
- EDUCAUSE: The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration (whitepaper, EDUCAUSE login required)
- EDUCAUSE Groups: HelpDesk Organization Structure (email discussion thread)
As always, please let me know if you find any interesting articles or links worthy of sharing or discussion!