Back again with some additional interesting ITSM and ITIL content in particular. The first link in this week’s list is especially interesting because of the various PowerPoint presentations generated by various university IT leadership teams to explain ITIL. For organizations looking at adopting the ITIL framework for processes and improvements, this is a real treasure trove.
- EDUCAUSE Groups: ITIL Overview for IT Staff (discussion thread, click through the discussion for several useful PowerPoint presentation files).
- CA Technologies: Have Your Customers Lost That ITSM Loving Feeling? (webcast)
- HDI: 5 Metrics for Assessing Knowledge-Sharing Outcomes (article, registration required)