One thing seems to be consistent with my link posts, namely that they seem to be inconsistent. Or maybe they’re more apt to appear on a monthly basis rather than weekly. In any case, I have extra interesting items to share this week. So let’s get to it!
- HDI: The Future is Smart Service Desks (HDI login required)
- Penn State University Service Management Office: Service Management Documentation (nicely indexed list of service management policies, processes, and procedure documents)
The Penn State SMO link will be the subject of a future post. I’m a big fan of their simple but organized approach to a service management framework.