Interesting ITSM Links for the Week

Welcome back! First, a quick note about the first HDI link below. This is a virtual conference link with content recorded during HDI’s annual conference in Las Vegas during March 2015. I watched several of the webinars made available and found much of the content useful and interesting. HDI did an excellent job of providing a selection of sessions to appeal to just about everyone in ITSM and customer support roles.