Chugging along for the week. With most universities in the middle of their summer sessions, the higher education ITSM world is a little quiet right now.
The Forbes article below should give every service provider a moment of pause. Are your service offerings evolving to meet changing business needs? Are you offering services that no longer serve your customers well (or at all)? Are you re-evaluating your service offerings on a regular basis to determine their continued need and viability?
Let’s get to our links:
- HDI: The Rapid Evolution of IT Culture (online article)
- Forbes: JPMorgan Chase Deals Latest Blow to a Dying Technology: Voicemail (online article)