Lots of interesting discussions and ideas in the ITSM world this month. As a lot of IT groups in higher education prepare themselves for a new school year, many are taking the time to better understand how they organize, explain, and structure their services. This naturally spills into discussions of how these services align with competing business objectives. Take a look at some of the following interesting explorations in organizing these efforts.
- BrightTalk: Process Optimization: 5 Common Pitfalls and How to Avoid Them (webinar)
- BrightTalk: Demand Management: Uncharted Territory (webinar)
- InformationWeek: Cheap IT Will Cost You (article)
- BrightTalk: Overcoming the Challenges of Shadow IT (webinar)
See you next week!