Are you ready for Customer Service Week 2015? This year, CSW happens between October 5-9. If your organization is involved with serving customer needs (and aren’t we all?), this is a fantastic opportunity to to recognize and encourage hard-working team members that work in customer service roles. But more broadly, it is a great reason to celebrate the efforts of team members across your entire organization that help customers meet their needs. The hard-working front line staff at service desks are certainly front and center, but everyone deserves at least part of the credit for ensuring your organization’s customer service efforts are successful.
It’s also a great time to reinforce organization-wide values that relate to service and meeting the needs of your customer base. What better time to remind your team of these values than to show them why it’s important!