Welcome back. This week’s links deal with a variety of interesting topics for folks that look beyond just ITSM. The Information Week article listed below is of particular interest to leaders that think about the culture they encourage in their IT organizations. If you were a prospective employee, how would you react to the culture in your department?
- BrightTalk: Best Practices in Major Incident Communications (webinar)
- Information Week: 12 Questions to Ask Before Accepting an IT Job (online article/list)
- BrightTalk: The Knowledge Centered Support (KCS) Difference, and its Impact (webinar)