Interesting ITSM Links: Service Catalog edition

This week’s interesting links discussion focuses specifically on service catalogs. EDUCAUSE provides useful discussions on services routinely, and these links are of particular interest. With so many IT organizations within higher education focusing on business outcomes, insights from various members of the EDUCAUSE organization highlight this change in thinking. The ITIL discussion group had several particularly illuminating conversations this month regarding structure and organization of catalogs in an educational institution context.