Interesting ITSM Links: The Future edition

This week’s links focus on “the future.” Because we spend so much of our time attempting to quantify the past so we can prepare for what’s coming next, it’s important to take some time to think about how you want to get there. How do your ITSM initiatives and plans impact the future of your organization? Do your plans align with future business objectives?

Interesting ITSM Links: Metrics edition

This week’s links focus on metrics and reporting. Happy Thanksgiving to my readers in the United States!

Interesting ITSM Links: Service Desk edition

This week’s interesting links focus once again on the service desk and front line support. Now that Customer Service Week has come and gone, how are you ensuring your first line of support is equipped and prepared to meet your customers’ needs?