This week’s links focus on “the future.” Because we spend so much of our time attempting to quantify the past so we can prepare for what’s coming next, it’s important to take some time to think about how you want to get there. How do your ITSM initiatives and plans impact the future of your organization? Do your plans align with future business objectives?
- BrightTalk: Is it really a tool problem? Post-implementation really matters (webinar)
- BrightTalk: Service Management Beyond the IT Department (webinar)
- BrightTalk: ITSM in 2020 – Three Key Projects for Your Five Year Plan (webinar)
- HDI: Three Simple Reasons Why Global ITSM Initiatives Fail (web article)