This week’s interesting links focus once again on the service desk and front line support. Now that Customer Service Week has come and gone, how are you ensuring your first line of support is equipped and prepared to meet your customers’ needs?
- BrightTalk: Ensuring Success in IT Service and Support: Case Studies from the Front Lines (webinar)
- BrightTalk: 3 Proven Ways to Unbury Your IT Service Desk (webinar)
- BrightTalk: The Zen of Support! (webinar)