Time once again for a few interesting ITSM-related links. Some interesting additions for this week.
- HDI: The Case of the Missing Business Case (article, registration required)
- University of Wisconsin-Madison: Operational Framework – Configuration Management (knowledge base article)
The HDI business case article listed above is of particular interest to any ITSM practitioner that’s working to either implement an ITSM system OR attempting to explain the value of one to senior leadership. We sometimes fail to explain the efficiencies of an ITSM system in business terms, or at very least forget to obtain buy-in from our business customers. The business case is one of the best tools to explain the value of supporting an ITSM initiative from both a leadership perspective as well as financial.
See you next week!