Interesting ITSM Links: Metrics edition

This week’s links focus on metrics and reporting. Happy Thanksgiving to my readers in the United States!

Interesting ITSM Links: Customer Service edition

This week’s links focus on the topic of customer service in a service delivery environment. Many of us in technology support understand that customer service is the province of more than just the service desk… everyone has some responsibility to be aware of customer needs and attempting to meet those needs. Customers get their service through our collective efforts, and providing the face of responsiveness, accuracy, and timeliness all demonstrate patterns of success.

See you next week!