Welcome back! To my American readers, happy Fourth of July later this week!
- EDUCAUSE Lists: Documenting procedures and policies (discussion thread)
- BrightTalk ITSM community: The Role of IT Leadership in Service and Support (webinar)
One thing seems to be consistent with my link posts, namely that they seem to be inconsistent. Or maybe they’re more apt to appear on a monthly basis rather than weekly. In any case, I have extra interesting items to share this week. So let’s get to it!
The Penn State SMO link will be the subject of a future post. I’m a big fan of their simple but organized approach to a service management framework.