Supplemental Interesting ITSM Links for the Week

One thing seems to be consistent with my link posts, namely that they seem to be inconsistent. Or maybe they’re more apt to appear on a monthly basis rather than weekly. In any case, I have extra interesting items to share this week. So let’s get to it!

The Penn State SMO link will be the subject of a future post. I’m a big fan of their simple but organized approach to a service management framework.