I ran across a few interesting webinars on BrightTalk recently that use the “digital age” and the “digital enterprise” as a way to explain offering service to customers. Although it’s true that electronic devices and systems have re-shaped workflows and how we interact with customers, we shouldn’t forget that basic ideas about service and support remain true. The “digital” element means we have to be aware of how customers and users wish to receive services, taking in to account modern tools and techniques to achieve those goals.
- BrightTalk: How and Why IT Service Management is Evolving in the Digital Age (webinar)
- BrightTalk: In Service of the Digital Enterprise: Adopting a Service Mentality (webinar)