Interesting ITSM Links: Customer Service edition

It’s Customer Service Week! What a fantastic opportunity to think about how IT organizations handle the needs of their users. This week’s interesting links discuss several topics in and around serving the needs of customers. The EDUCAUSE discussion link listed below is an interesting conversation between several university IT service professionals and worthy of a few moments of thought.

Interesting ITSM Links for the Week

Welcome back. This week’s links deal with a variety of interesting topics for folks that look beyond just ITSM. The Information Week article listed below is of particular interest to leaders that think about the culture they encourage in their IT organizations. If you were a prospective employee, how would you react to the culture in your department?