Interesting ITSM Links for the Week

This week’s interesting links include two webinars geared toward services management and support in a higher education context. See you next week!

 

Interesting ITSM Links for the Week

Welcome back. This week’s links deal with a variety of interesting topics for folks that look beyond just ITSM. The Information Week article listed below is of particular interest to leaders that think about the culture they encourage in their IT organizations. If you were a prospective employee, how would you react to the culture in your department?

Interesting ITSM Links for the Week

Back again with some additional interesting ITSM and ITIL content in particular. The first link in this week’s list is especially interesting because of the various PowerPoint presentations generated by various university IT leadership teams to explain ITIL. For organizations looking at adopting the ITIL framework for processes and improvements, this is a real treasure trove.