Interesting ITSM Links for the Week

Chugging along for the week. With most universities in the middle of their summer sessions, the higher education ITSM world is a little quiet right now.

The Forbes article below should give every service provider a moment of pause. Are your service offerings evolving to meet changing business needs? Are you offering services that no longer serve your customers well (or at all)? Are you re-evaluating your service offerings on a regular basis to determine their continued need and viability?

Let’s get to our links:

Interesting ITSM Links for the Week

Welcome back! First, a quick note about the first HDI link below. This is a virtual conference link with content recorded during HDI’s annual conference in Las Vegas during March 2015. I watched several of the webinars made available and found much of the content useful and interesting. HDI did an excellent job of providing a selection of sessions to appeal to just about everyone in ITSM and customer support roles.

Enjoy!

Supplemental Interesting ITSM Links for the Week

Time once again for a few interesting ITSM-related links. Some interesting additions for this week.

The HDI business case article listed above is of particular interest to any ITSM practitioner that’s working to either implement an ITSM system OR attempting to explain the value of one to senior leadership. We sometimes fail to explain the efficiencies of an ITSM system in business terms, or at very least forget to obtain buy-in from our business customers. The business case is one of the best tools to explain the value of supporting an ITSM initiative from both a leadership perspective as well as financial.

See you next week!

Interesting ITSM Links for the Week

Back again with some additional interesting ITSM and ITIL content in particular. The first link in this week’s list is especially interesting because of the various PowerPoint presentations generated by various university IT leadership teams to explain ITIL. For organizations looking at adopting the ITIL framework for processes and improvements, this is a real treasure trove.

 

Supplemental Interesting ITSM Links for the Week

One thing seems to be consistent with my link posts, namely that they seem to be inconsistent. Or maybe they’re more apt to appear on a monthly basis rather than weekly. In any case, I have extra interesting items to share this week. So let’s get to it!

The Penn State SMO link will be the subject of a future post. I’m a big fan of their simple but organized approach to a service management framework.

Interesting ITSM Links for the Week

Welcome back! This week’s interesting ITSM-related links are heavily weighted toward education-specific topics, EDUCAUSE in particular. A nice selection of items, I think.

As always, please let me know if you find any interesting articles or links worthy of sharing or discussion!

 

Interesting ITSM Links for the Week

LJIZlzHgQ7WPSh5KVTCB_TypewriterAs we get underway, I’m hoping to share a few interesting ITSM-related links every week or two. There’s a lot of fantastic knowledge sitting out there already, so why not spread the wealth?

 

If you have any you’d like to share as well, feel free to use the Comments section or the Ask Me link above!