This week’s links focus on metrics and reporting. Happy Thanksgiving to my readers in the United States!
- HDI: Blend Analytics and Common Sense to Optimize Customer Service (web article)
- BrightTalk: Benchmarking Roundup: Summary of 2015 Service and Support Benchmarks (webinar)
- HDI: By the Dashboard Light (web article)
- BrightTalk: Turning Data Into Valuable Insights: How a Single Customer Can Help (webinar)
- BrightTalk: Metrics that Matter: Perfecting the Balance of People, Systems, and Services (webinar)