For most universities in the United States, classes are now underway. I would imagine most of my ITSM colleagues in higher education are quite busy with new students, new faculty, and new requests for service and support. Best of luck to everyone!
This week’s links are follow ups on topics explored previously on this website.
- BrightTalk: The Role of IT Leadership in Service and Support (webinar)
- IT Service Management Forum USA: Improving Problem Management: a Real-Life Strategy (webinar)
- BrightTalk: How Post-Mortems Can Close the Loop on IT Metrics (webinar)
Best of luck with the week!