This week’s interesting links post is geared specifically around problem management processes. Does your IT organization have a problem management process in place? Do you track problems separately from incidents? How do you organize your response efforts to reports of problems?
- Problem Management SIG & Nation’s Capital LIG: Structured Root Cause Analysis (webinar)
- Problem Management SIG: Metrics for Problem Management (webinar)
- BrightTalk: Why is the Problem Management Process Poorly Implemented in Many Organizations? (webinar)
These webinars contain some interesting discussion points. For organizations that struggle with managing problems and issue resolution, these may contain some helpful leads.