Welcome back! First, a quick note about the first HDI link below. This is a virtual conference link with content recorded during HDI’s annual conference in Las Vegas during March 2015. I watched several of the webinars made available and found much of the content useful and interesting. HDI did an excellent job of providing a selection of sessions to appeal to just about everyone in ITSM and customer support roles.
- HDI: HDI 2015 – A Digital Experience (on-demand virtual conference — previously recorded content, multiple webinars and white papers, available until June 15, 2015)
- EDUCAUSE Groups: Service owner/manager role definition (discussion thread)
- HDI: Your Customers Don’t Really Like You That Much (blog post)