Interesting ITSM Links for the Week

Chugging along for the week. With most universities in the middle of their summer sessions, the higher education ITSM world is a little quiet right now.

The Forbes article below should give every service provider a moment of pause. Are your service offerings evolving to meet changing business needs? Are you offering services that no longer serve your customers well (or at all)? Are you re-evaluating your service offerings on a regular basis to determine their continued need and viability?

Let’s get to our links: